Aleph Kids
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Aleph Kids help

Hi there 👋 Where should we start?

New here? Start with setup. Something broken? Jump to the error message and we'll fix it.

Start setupFind an erroror tap a topic below ↓
Getting started
First-time setup
About 10 minutes, device-by-device.
Nintendo Switch setup
Console flow is a bit different.
Which account do I log in with?
Use the parent account. Kids don't need their own accounts.
Something's broken
Error 23 message
'Incompatible client' error
Connection Lost, suddenly
App says 'launch failed'
Keeps dropping connection
Robotic voice / Narrator, not Annie
Stuck on 'Connect to Minecraft'
I can see Annie but can't hear her voice
Browse all errors
Billing · refunds
How to cancel auto-renewal
I'd like a refund
Plans & discounts
Annie · lessons
How does a lesson with Annie work?
Is it safe for my child?
How does Annie adjust difficulty?
Peaceful-mode classes?
Can't find it? We usually reply in minutes.